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Frequently Asked Questions |
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- Can I choose what kind of cookie fills the glass?
Yes. There's an option during the ordering process that asks you to select a cookie type.
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- Can I choose different cookie flavors within a single order?
If you're purchasing four or more of our regular sized glasses - yes - you'll be given the option to choose two of our delicious cookie varieties. When ordering our Grande glasses or a Set of 2 regular sized glasses you may choose one of our delicious cookie varieties. Don't forget - you can always send extra cookies for extra variety!
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- Do you offer discounts for large quantities?
Yes. We work with event planners and corporate accounts and offer discounts on larger quantities. Please call (614-775-9369) or contact us via e-mail info@cookieglass.com for details.
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- Can you bill my company for company orders?
Yes. We'll forward an invoice and the order will be processed when we receive payment by check.
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- 11. How do I know my on-line order was received by your company?
You'll receive a confirmation email and a tracking number for your FedEx shipment.
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- What days do you ship?
We ship nationwide Monday - Wednesday to insure that your cookies are fresh.
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- Where do you ship?
We ship anywhere in the United States except Alaska and Hawaii.
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- Where do you ship from?
We ship from Columbus, Ohio
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- What time zone do you ship from?
Eastern Time Zone.
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- If I don't hear from the person I sent the cookies to, can I trace the package?
Yes. You'll receive the FedEx tracking number via email.
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- What is your breakage policy?
We have customized packaging for our cookie glasses that provides the maximum protection during shipment; however, in the event of a breakage, please contact us at info@cookieglass.com or call 614-775-9369. We will replace any broken glass at no cost.
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- Can I specify an exact shipping date?
Yes - Please call (614-775-9369) or contact us via e-mail info@cookieglass.com. We can accommodate your requested shipping date, but unfortunately FedEx can not guarantee an exact delivery date.
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- How long will our cookies retain their quality and freshness?
If our cookies are stored in an airtight container they should remain fresh for
2-3 days. Keeping our cookies fresh should not be a problem as they seem to disappear once they are tasted.
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- Can our cookies be frozen?
Although our cookies are baked fresh the morning they are shipped, we do not use any preservatives. If you are not going to eat them in a few days, we suggest you freeze them and thaw them out at a later date.
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- What if I have allergies?
For those who have allergy concerns, our products may contain these following allergens: eggs, wheat, soy beans, tree nuts, milk. May contain trace amounts of peanuts.
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